Refund policy

We want you to be happy with your purchase. If there is an issue with your order, please contact us and we’ll do our best to help.

If your item arrives damaged or faulty, please contact us within 7 days of delivery with photos of the issue.

We may offer:

Items must be returned unused and in original condition where applicable.

Due to the custom nature of personalised products, we are unable to accept returns unless the item is faulty or incorrect.

Please ensure all personalisation details are correct before placing your order.

All digital downloads are non-refundable.

By purchasing a digital product, you agree that you lose your right to cancel once the download has been accessed.

If you experience any issues accessing your file, please contact us and we’ll be happy to assist.

Orders may be cancelled within 1 hour of purchase. After this time, your order may already be in production.

For any issues, please contact:

📧 hello@fpdesigns.co.uk

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